Refund and Returns Policy

This is a broad and specific return and refund policy designed for the various products offered by Juan Tamanaco Shop (clothing, footwear, automotive, pet products) and aligned with common e-commerce practices in the United States (Texas).

Juan Tamanaco Shop Return and Refund Policy

Your Satisfaction is Our Priority!

At Juan Tamanaco Shop, we want you to love your purchases. If for any reason you are not completely satisfied, we offer a clear, simple, and convenient return and refund process, designed for your peace of mind.

1. Return Period and Eligibility

You have 30 calendar days from the delivery date to request a return or exchange.

To be eligible, all items must meet the following conditions:

Original Condition: The product must be unworn, unwashed, and undamaged by the customer.
Packaging and Labels: Must be returned with its original labeling intact, wrapping, manuals, and in the original product packaging (including shoe boxes).
Proof of Purchase: The original receipt, invoice, or order number is required.

2. Items with Special Policies and Exclusions

Due to the nature of our inventory, some categories have specific restrictions:

Category	Special Return Condition
Underwear/Swimwear	Final Sale. Returns are only accepted if the product is defective and with the sanitary liner still in place.
Automotive Equipment/Accessories	Must be in their original sealed box and uninstalled.
Pet Supplies	Food, medications, and hygiene items are Final Sale. Accessories (necklaces, toys) are accepted unused.
Sale/Clearance Items	Products marked as Final Sale are not eligible for return or refund (only exchange in case of factory defect).

3. Return Process (Step-by-Step)

A. Start the Request:

Go to our Returns Portal on the website or contact our team at servicioalcliente@juantamanacoshop.com.
Provide your order number and specify the items you wish to return and the reason.

B. Approval and Shipping Label:

Once your request is approved, we will send you a prepaid return shipping label.
Exception: If the return is due to retraction or change of mind, the return shipping cost will be borne by the customer. If it’s due to a defect or error by Juan Tamanaco Shop, we’ll cover the shipping cost.

C. Shipping and Receiving:

Pack the item securely, affix the shipping label, and initiate shipping.
Once we receive your package at our facility in Texas, we’ll begin the inspection process.

4. Refunds and Processing Times

After the quality team verifies the product’s condition (usually within 5 to 7 business days):

Refund Option: The amount will be credited to the original payment method used for the purchase.
Timeframe: The refund will appear in your account within 7 to 15 business days of approval. This timeframe depends on your bank or financial institution.
Initial Shipping Charges: Shipping charges originally paid for the order are non-refundable, unless the return is due to an error by Juan Tamanaco Shop or a defective product.

5. Size or Product Exchanges

If you wish to exchange for another size, color, or a different product:

You must initiate a return process, requesting Store Credit or specifying the replacement item.
To ensure availability, the fastest way is to request a refund and make a new purchase of the desired item.